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What is SeamlessWeb?

SeamlessWeb is the easy, fast and completely free way for you to order food online from over 1,500 of the best delivery and takeout restaurants in New York and other major cities across the US and London.

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Where can I use SeamlessWeb?

SeamlessWeb currently serves all of Manhattan and selected areas of Brooklyn, Washington, DC, Boston, Philadelphia, Greenwich CT, and London. Just enter your address on Step 1 to view all SeamlessWeb restaurants that deliver to you. We are updating our vendor network each week with your favorite neighborhood eateries, so if we're missing something, suggest a restaurant now.

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How to Place an Order

• STEP 1: Enter Your Address
  Enter your street address and zip/post code and click on the "Start My Order" button.
• STEP 2: Select a Restaurant
  Click on any open restaurant name to view their menu.
• STEP 3: Order from the Menu
  To add an item to your order, click on that item. You can customize that item by choosing quantity, additional options and special instructions. When you are done customizing the item, then click the "Add Item" button at the bottom or right side of the screen. Once all items are added to your basket, you will be brought back to the restaurant’s menu. You can either select more items and add them to your order, or click the "Next Step" button on the right of the screen to proceed to the checkout page.
• STEP 4: Checkout with Credit Card
  • First-Time Users
    If this is your first time ordering, the checkout page is where you will set up your SeamlessWeb account. You will be asked to enter your delivery information, select a password and provide billing information. You will also be asked to review the "Terms of Use". If you agree (and you must agree to process your order) then check “Agree to the Terms of Use” box and click the "Submit Order" button to instantaneously send your order to the restaurant.
  • Returning Users
    Simply confirm your delivery and billing information and click on the "Submit Order" button.

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What happens after I submit my order?

Your order is sent electronically to the restaurant the instant you click "Submit Order." Your order prints automatically at the restaurant with a random two-digit confirmation code located at the bottom of the order print out. Someone at the restaurant then determines the estimated delivery time for your order and then types the two-digit code. This generates your order confirmation email, so you can be sure your order has been received and is being prepared.

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How do I know that the restaurant received my order?

Once you click on "Submit Order", you will see the SeamlessWeb "Thank You" page. You can rest assured that your order has been sent electronically to the restaurant. To review your order, simply click the "View Order Summary" link at the bottom left of the Thank You page.

You can also check the status of your order by clicking on "Order History" in the upper-right of your screen. If your order is still pending confirmation, then by opening the receipt it will say under estimated delivery time "Not Yet Determined". If the restaurant has confirmed your order, then you will see the estimated delivery time that they set for your order. Orders appearing in your order history guarantee you that the order was indeed received by the restaurant.

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What do I do if I did not receive an email order confirmation?

1. Confirm that you are receiving outside email.
2. Check any spam folders on your email.
3. Contact us to confirm your email address is correct in our system by emailing service@seamlessweb.com

You can also always check the status of your order by viewing your Order History. If your order is still pending confirmation, then by opening the receipt it will say under estimated delivery time "Not Yet Determined". If the restaurant has confirmed your order, then you will see the estimated delivery time that they set for your order. Orders appearing in your order history guarantee you that the order was indeed received by the restaurant.

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How do I change or cancel my order after I have placed it?

To change or cancel and order, please call the restaurant directly. The restaurant's phone number can be found on your email confirmation or by logging back onto the SeamlessWeb site. Once you have canceled or changed the order with the restaurant, please notify SeamlessWeb of the change or cancellation by responding to your order email confirmation.

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Who should I call to check the status of my order?

Please contact the restaurant to find out the status of your order. The restaurant's phone number is provided with your email confirmation and on the Restaurant page of the website (Step 3 of 4). Of course, SeamlessWeb customer service representatives are always standing by to help. You may contact them through email by replying to your order email confirmation (confirmation@seamlessweb.com) or by calling 800-905-9322 Option 1 (US) or 0808 234 7862 Option 1 (UK).

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What if I have a confirmation email from the restaurant but they have no record of my order?

If you have an email confirmation, then the restaurant did indeed receive your order. Your email confirmation is generated by the restaurant typing a two-digit confirmation number located at the bottom of your order print out. Please contact SeamlessWeb immediately by replying to your order email confirmation (confirmation@seamlessweb.com) or by calling our customer service at 800-905-9322 Option 1 (US) or 0808 234 7862 Option 1 (UK) for help.

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What do I do if my food arrived and there is something wrong with my order?

If you received delivery and there appears to be a problem with your order, please contact the restaurant directly for an immediate resolution. The restaurant's phone number is provided with your email confirmation and on the Restaurant page of the Website (Step 3 of 4). Of course, SeamlessWeb customer service representatives are always standing by to help. You may contact them through email by replying to your order email confirmation (confirmation@seamlessweb.com) or by calling 800-905-9322 Option 1 (US) or 0808 234 7862 Option 1 (UK).

If you do not wish to have the restaurant fix the problem, then please reply to your order email confirmation and a SeamlessWeb representative will make any necessary adjustments to your order.

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Browsing Restaurants By Address

The most accurate way to locate restaurants that deliver to your specific location is by entering your address in Step 1. This will display the only the list of restaurants to deliver to that address. Just click "Start My Order" button after entering your address and you will be directed to the list of restaurants.

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Using the Advanced Search

If you wish to narrow your search from Step 1 (we recommend entering a delivery address first), you can use our advanced search features to find results by cuisine, restaurant name or specific food items.

Note: We recommend that you enter your delivery address before using the Advanced Search.

• Specific Restaurant
  Looking for a favorite restaurant? Enter the all or part of the restaurant name into the keyword section under the advanced options. Next, select the button for "Restaurant" and press the "Start Your Order" button. This will bring up all of the restaurants that include your keyword in their title. For better results, be sure to include your delivery address to find out if the restaurant delivers to you.
• By Favorite Food
  To search for your favorite food, simply type the food name into the keyword search and select the "Dish/Item" button and click the "Start Your Order" button. This will bring up all items that include your keyword. For the best results, be specific when entering your keyword. For example, instead of just typing "pasta" and getting a broad range of pasta products, type "pasta marinara" to narrow the search. Again, you should include your address in order to find the specific item in a restaurant that delivers to you.
• By Cuisine Type
  If there is a particular cuisine type that you would like to search for, you can use the pull-down menu to find the desired type of food and click the "Start Your Order" button. You can narrow this search by including a keywords and/or including your address.

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Saving Favorite Meals

To save a favorite, put an order together as you usually would, but when you get to Step 4, check the box labeled "Save Order as a Favorite," then submit the order. Your favorite will then be listed in your favorite orders page. To re-order a favorite, simply click on the name of the saved favorite on step 1, step 2, or on the favorites page.

You can also save any of your previous orders in your Order History as a favorite.

Visit the Saved Favorites page to manage all of your favorite orders in one handy location.

Note: A saved favorite may not be available if the restaurant is currently not open at the time of order. A favorite may become unavailable if the restaurant updates their menu removing or changing an item you have.

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Order History

To view all orders placed through My SeamlessWeb, just click on "Order History" in the upper-right of the screen. All of your SeamlessWeb orders will be housed here.

• Viewing/Printing Receipts
  To view a past order or print a copy of the receipt, please click on the SeamlessWeb order number. This will bring up a copy of the order for you to view or to print.
• I can't find a specific order
  Your Order History will always default to the last 2 weeks (14 days). To find an order that was placed further back, simply change the date range and click on "Filter." If you are still having trouble finding a specific receipt, please email SeamlessWeb customer service at service@seamlessweb.com or call us at 212-944-7755 Option 1 or 800-905-9322 Option 1 (US) or 0808 234 7862 Option 1 (UK).
• Re-Ordering a Past Order From Order History
  To re-order from order history, simply go to you order history, find the correct order, and click on the "Re-Order" link to the right. This will bring up a window to notify you that you are about to make a new order. Click "OK" and you will be directed to Step 3 with the exact order all ready to go to checkout. If there is nothing to change from this order, click on "Next" and continue to checkout.

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Ordering for a Future Delivery Time

On Step 2, you may specify a delivery time in the future by clicking the "Edit" link located to the right of the delivery time in the "Order Information" box. Please note that you may only specify a future delivery time that is more than one hour from the time you are ordering. For example, if you start your order at 11:10am, you will not be allowed to specify any delivery time that is less than 12:15pm.

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What is the fee for using SeamlessWeb?

There is absolutely no fee for using SeamlessWeb.

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How is the menu pricing determined?

The restaurants are contractually required to offer the same prices as they provide on their printed delivery menus. In fact, over 500 restaurants actually offer you 20% off your first order from them on SeamlessWeb, meaning ordering through SeamlessWeb is often less expensive than ordering over the phone.

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Is there a minimum to order?

Each restaurant determines its own delivery minimum. The minimum is shown by hovering your mouse over a specific restaurant name. It can also be seen by navigating to the restaurant’s menu page (step 3).

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Can I save my credit card information?

When you reach Step 4 on your first order, you will be asked to enter your credit card information. To save your credit card information that you enter, you must check the box that is labeled "Save Credit Card." Then, when you place the order, that credit card information will be saved as the default credit card for future orders paced under your account.

You can also go to "My Account" located on the top of the screen and enter your credit card information there. If you already have information but would rather use a different card, click "Delete Card" then enter the new information and click "Save Changes."

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How do I change my credit card information?

To change your credit card info, you need to go into My Account and click the delete credit card link, and then enter the new information.

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When is my credit card processed?

SeamlessWeb processes credit cards at 5:00 pm daily.

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Is my credit card information secure?

You can safely enter your credit card number via our secure server, which encrypts all submitted information and transmits and stores such information in an encrypted state. SeamlessWeb uses Verisign, the leader in SSL encryption, to ensure all credit card data is transmitted and secured securely. Your credit card information is processed by SeamlessWeb and never shared with any restaurants.

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How much should I tip for delivery?

It is customary in NYC that delivery people are paid anywhere between 10%-20% of the food/beverage total.

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How is the default tip amount determined?

For the majority of restaurants and caterers (in the US), the tip for the delivery person defaults to ten percent (10%) of your total, rounded up to the nearest $0.50 increment. For orders less than $15.00, the tip defaults to $1.50. You may adjust the tip amount by clicking the arrow to the right of the Tip box. Some restaurants do require minimum tips. In this case, the option to adjust a tip lower will not be allowed.

In the UK, the tip defaults to £0.00, but you may apply a tip if you so wish.

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How do I redeem a promotion code/coupon?

If you received a special promotion code, you can enter your promotion code in the Promotion Code box on the right hand column of the website and click "Apply" on either Step 2 or Step 4. The website will display the promotional price in the upper right corner.

Discounts and promotion codes on SeamlessWeb are not stackable - only one discount may be applied per order.

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I forgot my username/password, what do I do?

Your username is the email address that you first registered with.

To reset your password, click on the "Password Help" link. You will need to enter your registered email address and then click either the "Email Me My Password" or "Get a New Password" button.

If you do not remember the email address that you originally registered, please email service@seamlessweb.com and your username and password will be emailed to the email with which it was set up.

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What if I have a corporate SeamlessWeb account through my firm?

If you are a SeamlessWeb corporate member, you can still use your company email address for your personal SeamlessWeb account, even if it's not linked to your corporate account.

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Can I have two SeamlessWeb accounts with the same email address?

No. Since the email address serves as the login name for the account, you are only allowed to have one SeamlessWeb account assigned to an email address. To have another account, you need to register another email address.

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Can I have multiple delivery addresses associated with one Account?

Yes, as a returning user, simply click the "Enter a new address" link under the address pull-down menu to enter a new address. Upon checkout, the new address will automatically save to your profile and display in the address pull-down on Step 1.

To manage your saved addresses, visit the Saved Addresses page.

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Why I am getting a message that a restaurant does not deliver to me?

The restaurant service areas are determined by each individual restaurant. When browsing by neighborhood instead of a specific address, there is a chance that a restaurant does not deliver to your specific address. If you enter a specific address and zip/post code on Step 1, then you will be brought to all the restaurants that do deliver to you.

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Why do some restaurants offer 20% discounts?

Select restaurants in New York are offering Delicious Discounts. Every time that you order from one of the 500+ participating restaurants for the first time on SeamlessWeb, a 20% discount (sometimes even 25%) is automatically applied to your order. Just browse the list of restaurants on Step 2 and look for the icon. The discount appears for all restaurants participating in the discount program that you haven't ordered from through SeamlessWeb yet.

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Why do some restaurants have pictures?

SeamlessWeb's MenuPLUS restaurants have each provided enhanced menu content including photos, featured dishes, and more information all designed to help you make a more informed ordering decision. When you click to the Step 2 restaurant list, just look for the restaurant photographs to find our MenuPLUS partners. MenuPLUS restaurants have more than just a menu on Step 3!

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Where did all these restaurant ratings and reviews come from?

All of the restaurant ratings and reviews come from SeamlessWeb users just like you. If you have opinions about any restaurants listed on the site, be sure to rate and review them to help your fellow diners! Selected reviews will be posted to the site.

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Why isn't my review showing up on the site?

We're publishing reviews that we think are helpful and relevant to other SeamlessWeb users. Even if your review doesn't show up, your rating is always saved and factored into the restaurant's star rating on SeamlessWeb.

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How do I share my opinion about a particular restaurant?

There are many opportunities throughout the ordering process to add your rating and review of a restaurant. Wherever you see a restaurant's rating displayed, logged in users will be able to click on it to add a rating and write a review.

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How come you don't have [Restaurant X] listed on SeamlessWeb?

SeamlessWeb is a demand-based system designed to bring you a wide variety of the best delivery restaurants in your area. If you know of another restaurant that you think would be a good addition, just suggest it to us and we'll do our best to add them on.

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What can I do to help get my favorite restaurant on SeamlessWeb?

Submit a restaurant suggestion, of course! You can also tell the manager at the restaurant that you would love to be able to order from them on SeamlessWeb.

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What does 'beta' mean?

Pick up is in beta release right now, meaning that it is not yet available to all SeamlessWeb users. Currently, only restaurants in select New York City neighborhoods - Murray Hill and Midtown Manhattan - are available for pick up orders. We will be expanding to other areas soon.

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How does a pick up order work?

The ordering process is the same as a standard SeamlessWeb delivery order - enter your starting address (where you'll be picking the order up from), choose from the restaurants available for pick up, add items to your order from the menu (no need to worry about delivery minimums!), checkout and pay with your credit card, then go get your food (that means no delivery tip necessary!).

Important: You will need to bring your ID when picking up your order.

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Why are there no pick up restaurants available?

Since pick up ordering is in it's beta release, we're only offering pick up at select restaurants in New York City - Murray Hill and Midtown Manhattan. If your address doesn't fall into a walkable distance from any of these restaurants, you won't see any restaurants on Step 2. Not to worry, you can still place delivery orders. If you'd like to request that SeamlessWeb start pick up ordering in your area, email myseamlessweb@seamlessweb.com and let us know.

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How do I get my food?

Pick up orders will not be delivered - you have to pick up your food in person at the restaurant. Just arrive at the time listed in your confirmation email with your ID, sign the slip, and the food is yours. If you'd like to confirm that your food is ready before heading out, please feel free to call the restaurant.

Remember that you will need to bring your ID when picking up your order.

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